Special circumstances call for special measures - for staying in a serviced apartment during a pandemic like Covid-19, this means that maintaining health and complying with legal requirements is the top priority during this time.
In order to make your stay with us as pleasant and safe as possible under these circumstances, we have set up the following hygiene standards and services for you:
MANDATORY MASK-WEARING - HAND DISINFECTION IN THE ENTRANCE AREA + KEEP DISTANCE
Our employees wear mouth and nose protection in public areas of our house and have received adequate training. We ask all guests to enter the lobby only with a mouth-nose maks on and to first of all disinfect their hands at the hand sanitizer dispenser. We also kindly ask our guests to keep at least 1.5 m distance from other guests and our staff.
CLEANING AND DISINFECTING PUBLIC AREAS
The entrance area/lobby, the check-in terminal, the elevator, the guest toilet and the laundry room are also regularly cleaned and disinfected with appropriate cleaning agents in accordance with tested hygiene regulations, as are all contact surfaces such as key cards, door handles and light switches.
CONTACTLESS CHECK-IN – CASHLESS PAYMENT - RECEPTION AVAILABILITY 24/7
On the day of arrival you can check in and do payments at the CHECK-IN TERMINAL completely contactless from 3 p.m. All you need is your ID, the booking number and a credit card, in case your stay or individual services still have to be paid for.
Here you will also receive the room card you need to unlock your apartment and activate the apartment's power supply.
If you have any questions during the check-in, you are welcome to contact the reception. The current opening times of the reception are very reduced, because we try to work as much as possible in home office in order to have as little contact from person to person as possible.
The opening times are: daily from 12 noon to 1 p.m. and 3 to 4 p.m. Outside these working hours, you can reach us at any time 24/7 by phone or email:
Telephone : +49 – (0)89 – 66 00 89 10
E-Mail : firstname.lastname@example.org
When you move into your apartment, it is thoroughly cleaned and disinfected (surface disinfection). The bed is freshly made and fresh towels are ready for you.
If you stay with us for more than 7 days, weekly cleaning is provided. On demand we can clean / disinfect your apartment more often, please contact us.
However, if you do not want anyone to enter your apartment during your stay, we will be happy to provide you with cleaning agents and utensils. This way you can be sure that nobody will carry viruses into your apartment. In that case we also have talk about the details of when and how to exchange bed linen and towels separately by telephone.
We would be happy to fill your fridge with your chosen food and beverages (fee-based service). If you send us your shopping list at least 3 days before arrival, a full refrigerator awaits you on arrival.
COVID 19 SPECIAL : #stayhealthy hygienebox
When moving into your apartment you will find a #stayhealthy hygienebox there for you. This box contains – depending on the length of your stay – some products you might need during epidemic times: moth-nose-mask, hand sanitizer and gloves. This #stayhealthy box is a free gift.
More information about the hygiene box: www.stayhealthy-hygienebox.de
If you need more of theses products you are welcome to buy them separately packed at the reception or at the #stayhealthy service point.
#stayhealthy Service Point – masks-gloves-disinfection to go
You want to go to the city center by Taxi, bus or train but you don't have a mask on hand? At our #stayhealthy service point you can buy various products: hand disinfection, mouth and nose protection, surface disinfection, disposable gloves. FFP2 masks can be purchased at the reception.
The ones who generally prefer self catering or rather cook at home in pandemic times find exellent possibilities at Concept Living Apartments : fully equipped kitchen in the apartment with kitchen utensiles, table wear and cutlery in combination with supermarkets and a bakery downstairs in the house.